Experienced Livechat Agent - Marketing – Remote Customer Support
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a passionate and customer-centric Livechat Agent - Marketing, you'll play a vital role in shaping the future of customer experience. We're seeking a highly skilled and motivated individual to join our team and help us deliver exceptional support to our customers.
About arenaflex
arenaflex is a leading provider of innovative solutions for the modular construction industry. With a strong focus on customer satisfaction and a commitment to excellence, we've established ourselves as a trusted partner for businesses across North America. Our team is dedicated to creating a better way for our customers, and we're looking for like-minded individuals to join us on this journey.
The Role
As a Livechat Agent - Marketing, you'll be responsible for providing exceptional customer support through our live chat platform. You'll be the first point of contact for new leads, helping them navigate our website and answering their questions in real-time. Your goal will be to validate and prequalify leads, ensuring that they're properly routed to our sales team.
Key Responsibilities
* Real-time live chat with customers who are visiting our websites
- Enter marketing qualified leads into Salesforce.com
- Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
- Become an expert in the live chat platform
- Develop a deep understanding of our products and services
- Stay informed on arenaflex's product features, promotions, and FAQs
- Create canned responses and enhance tagging system in live chat platform
- Enhance training and best practices documentation
- Develop and communicate ideas for improvement in our customer journey
- Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
- Collaborate with sales team and key marketing team members, related to leads and live chat
- Perform other assigned tasks
Qualifications
* Commercial modular construction industry experience preferred
- Live chat, B2B Telemarketing or sales experience is preferred
- Salesforce.com experience preferred
- Excellent verbal and written communication skills
- Keen ability to multitask and prioritize
- Organized with attention to detail
- Customer service oriented
- Empathy and patience in dealing with various customer inquiries
- Self-motivated and self-starter with strong work ethic and integrity
- Tactful and inquisitive
- Proficient in MS Office
- Minimum accurate typing speed of 50 wpm
- Must comply with all company employment policies
- Travel requirement will be limited, but may be up to 10%
What We Offer
* Competitive salary commensurate with experience and industry standards
- Full benefit package including health plan, 401K, paid vacation, education reimbursement
- Opportunity to work with a dynamic and innovative company
- Collaborative and supportive work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
About Our Culture
At arenaflex, we believe in creating a culture that values diversity, inclusivity, and employee well-being. We're committed to providing a safe and supportive work environment that allows our employees to thrive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
How to Apply
If you're a motivated and customer-centric individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We're committed to diversity, equal opportunity, and ensuring that our employees have the ability to thrive in an inclusive environment. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
Contact Information
For more information about arenaflex and our job opportunities, please visit our website at [insert website URL]. You can also contact us directly at [insert contact information]. We look forward to hearing from you! Apply for this job