Experienced Customer Experience Agent – Global Support Team
About the Role
We're excited to announce an incredible opportunity to join arenaflex's rapidly-growing Marketplace Live Operations team as a Customer Experience Agent. As a key member of our global support team, you'll play a vital role in delivering exceptional customer experiences to arenaflex's thousands of partner merchants, customers, and dashers worldwide. If you're passionate about providing top-notch support, have a knack for troubleshooting, and thrive in a fast-paced environment, we want to hear from you!
Job Highlights
• Full-time position with a direct contract with arenaflex
- Weekly pay (every Friday)
- Competitive compensation package with opportunities for bonuses and performance incentives
- Comprehensive benefits, including paid personal days, work-from-home equipment, life insurance, and more
- Opportunities for career growth and professional development in a dynamic and innovative company
Compensation and Benefits
• Base salary: $15,000 MXN monthly
- Monthly wellness bonus: $1,000 MXN
- Monthly grocery vouchers: $1,000 MXN
- Performance bonus: Up to $3,750 MXN
- Paid personal days in addition to legally mandated vacation days
- Work-from-home equipment provided
- Life insurance
- Aguinaldo: 15 days
- Savings fund: 10%
- Social Security and Medical Coverage:
- IMSS
- Ambulance service: 5 free events
- Medical assistance at home: 2 free events, subsequent services at preferential costs
- 24/7 medical orientation: Free phone consultations year-round
- Psychological assistance: Free initial consultation, preferential rates for additional sessions
- Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
- Home nursing services
- Dental assistance and vision care program
Responsibilities
As a Customer Experience Agent, you'll be responsible for:
- Handling three main channels: Inbound Calls, Chats, and Emails for arenaflex's partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
- Addressing time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
- Developing deep expertise in how arenaflex's processes, systems, and resources work, and how to use them to drive positive outcomes.
- Demonstrating effective communication skills and relationship-building.
- Exceling at Quality! We want to be the best Customer Experience Company out there!
Requirements
We're looking for a highly motivated and customer-centric individual with:
- At least 1 year of experience troubleshooting customer issues using email, phone, and chat.
- Fluency in English and above-average technical fluency (typing speed of 40 WPM).
- Experience in a fast-paced customer service role and resilience in an ever-changing environment.
- Effective written communication skills, including top-notch grammar, spelling, and the ability to write both formally and casually using arenaflex's brand voice and tone.
- High emotional intelligence and the ability to build strong relationships.
- Excellent organizational skills, with the ability to juggle multiple tasks and priorities.
- Experience maintaining a high level of professionalism.
Why You'll Love Working at arenaflex
• We're leaders - Leadership is not limited to our management team. It's something everyone at arenaflex embraces and embodies.
- We're doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We're learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
- We're customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We're all arenaflex - The magic of arenaflex is our people, together making our inspiring goals attainable and driving us to greater heights.
How to Apply
If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to join arenaflex's global support team, please apply through our website. We can't wait to hear from you! Apply Now! Apply for this job