Lead Care Manager

About the position The Lead Care Manager under the direction of the Cal AIM Services Director, assists and aids members with enhanced coordination of care.

Responsibilities

• Promote and live out the LifeSTEPS workplace values of integrity, innovation, empowerment, respect and personal growth in tandem with the Oz Principles.
• Follow all LifeSTEPS policies, procedures and guidelines.
• Assess members to identify needs such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of assistance.
• Responsible for developing and monitoring the member’s care plan.
• Responsible for revising member’s care plan as needed.
• Coordinate with external entities providing member with some level of care.
• Coordinate with primary care providers, specialists, behavioral health, community based, long term services and supports needs and oral health providers involved in the care of the member.
• Medication review/reconciliation.
• Scheduling appointments and providing appointment reminders.
• Coordinating transportation and possible accompaniment to critical appointments.
• Identify and help to overcome barriers to adherence to care plan.
• Promote, coordinate and tailor services to meet identified needs.
• Assist members individually, with family, or guardians and caregivers regarding plans for meeting needs; provide culturally appropriate person centered planning, education, training and care instructions and document those activities and the plans for follow up.
• Advocate and refer members to community resources, human services and other organizations as needed.
• Compile records and prepare reports.
• Submit claims to Managed Care Plans (MCP’s) for all member services when required.
• Maintain all required client data in the mylifesteps.org database on a continuous, regular basis.
• Ensure entries are up to date prior to each weekly supervision call.
• Complete all administrative assignments including timely data entry in multiple databases.
• Review service plan and perform follow ups to determine quantity and quality of services provided members and status of member cases.
• Access and record member and community resource information.
• Secure supplementary information such as employment, medical records, or school reports as needed.
• Study and assess strength and weakness of existing resources.
• Provides comprehensive housing transitions and housing tenancy navigation support to members eligible for services
• Completes screenings and assessments to identify housing needs and factors contributing to housing instability, including functional, environmental, employment, educational, and health information, as appropriate.
• Identifies and facilitates access to suitable housing options for members, as well as application processes, move in activities, rental negotiations and service referrals.
• Conduct facility and habitability inspections, as needed.
• Facilitates access to supportive services such as job training, life skills development, legal services financial resources and health care providers.
• Fosters working relationships with property management firms, property owners, housing services agencies and housing advocacy organizations.
• Engage with landlords and familiarize them with LifeSTEPS housing services and community resources to assist in preventing and addressing tenant issues.
• Provide culturally appropriate health education information and outreach in community based settings, such as homes, clinics, shelters, local businesses, and community centers for various Managed Care Plan (MCP) members.

Requirements

• Bachelors degree in social work, psychology or related field.
• Two (2) years of experience in a similar environment providing social services.
• An equivalent combination of education and experience may substitute for the degree.

Benefits

• Competitive pay based on skill and experience
• Paid Holidays
• Paid Sick Leave
• Employee Assistance Program
• LifeSTEPS Perks Program
• Medical, Dental Vision, and Life Insurance
• 401(k) plan
• Identity Theft Program
• Pet Insurance
• Paid Time Off

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