Full‑Time Teller & Backup Customer Service Representative – In‑Person Role in Woodsville, NH (Community Banking)

Welcome to arenaflex – Your Next Career Destination

arenaflex is a respected community‑focused financial institution proudly serving the residents and businesses of New Hampshire. With a legacy rooted in trust, personalized service, and local investment, arenaflex empowers its members to achieve their financial goals while fostering a supportive and inclusive workplace for its employees. As a growing organization, we are constantly evolving to meet the needs of a dynamic market, and we are looking for enthusiastic professionals who want to make a real difference in the lives of our customers.

Our arenaflex branch located inside the local supermarket office in Woodsville, NH, is a vibrant hub where community members conduct their everyday banking. This is a full‑time, in‑person position that blends traditional teller duties with backup customer service responsibilities, offering a varied and rewarding workday.

Why Join arenaflex?

• Community Impact: Directly contribute to the financial well‑being of families, small businesses, and local organizations.
• Professional Growth: Gain cross‑functional experience in teller operations, customer service, and basic cash‑management oversight.
• Supportive Culture: Work in an environment that values collaboration, continuous learning, and mutual respect.
• Competitive Compensation: Earn $18.00 per hour with shift differentials for weekend work and performance‑based incentives.
• Comprehensive Benefits: Health, dental, vision, life, disability, 401(k) with company match, paid time off, and tuition assistance.

Key Responsibilities – Teller & Backup Customer Service Representative

Core Teller Functions

• Process customer transactions efficiently, ensuring accuracy and compliance with arenaflex policies.
• Accept deposits, withdrawals, loan payments, and cash checks; issue cashier’s checks and money orders as requested.
• Maintain a balanced cash drawer and reconcile ATM activity at the end of each shift.
• Scan and prepare teller transaction batches for electronic submission to central processing.
• Order cash supplies for the branch and act as a backup resource for cash‑ordering procedures.

Customer Service Backup Duties

• Answer general banking inquiries, guiding customers toward appropriate products and services.
• Promote arenaflex’s suite of financial solutions, including checking and savings accounts, personal loans, and small‑business services.
• Assist with troubleshooting basic account issues and facilitate referrals to specialized departments when needed.
• Provide a welcoming, courteous, and professional experience for every visitor to the Woodsville location.

Essential Qualifications

• Customer‑Service Excellence: Demonstrated ability to deliver friendly, attentive, and solution‑focused service.
• Strong Communication Skills: Clear verbal and written communication, with the capacity to explain banking concepts in plain language.
• Computer Proficiency: Comfortable using point‑of‑sale systems, basic banking software, and learning new digital tools quickly.
• Cash‑Handling Experience: Prior experience managing cash, reconciling drawers, or working in a retail or financial environment.
• Attention to Detail: Precision in transaction processing, record‑keeping, and compliance with regulatory standards.
• High school diploma or GED; additional post‑secondary education in finance, business, or a related field is a plus.

Preferred Qualifications & Additional Skills

• Previous teller or banking experience, especially within a community‑bank setting.
• Familiarity with basic accounting principles and cash‑reconciliation techniques.
• Experience in a customer‑service backup or call‑center environment.
• Ability to multitask efficiently during busy periods while maintaining composure.
• Certifications such as a Certified Bank Teller (CBT) or related credential.
• Demonstrated commitment to ethical standards and confidentiality.

Core Competencies for Success at arenaflex

• Integrity & Trustworthiness: Uphold the highest ethical standards in handling customer funds and information.
• Problem‑Solving Mindset: Identify customer needs quickly and provide effective resolutions.
• Team Collaboration: Work closely with fellow tellers, branch managers, and support staff to ensure seamless operations.
• Adaptability: Embrace new technologies, processes, and regulatory updates as the banking landscape evolves.
• Community Orientation: Understand the unique financial challenges and opportunities of the Woodsville area.

Career Growth & Development Opportunities

arenaflex believes in nurturing talent from within. As a Teller & Backup Customer Service Representative, you will have access to a clear career ladder that may include:

• Advanced teller leadership roles (Senior Teller, Lead Teller).
• Transition to specialized banking functions such as loan processing, retail banking sales, or compliance.
• Opportunities to pursue professional certifications with full tuition reimbursement.
• Mentorship programs pairing you with seasoned branch managers and senior staff.
• Potential cross‑training at other arenaflex locations for broader exposure.

Work Environment & Culture at arenaflex

Our Woodsville branch operates within a welcoming, community‑oriented space situated inside a local supermarket office. The environment reflects arenaflex’s core values:

• Inclusivity: A workplace that celebrates diversity of thought, background, and experience.
• Collaboration: Open communication channels, regular team huddles, and shared goals.
• Work‑Life Balance: Flexible scheduling options, weekend shift differentials, and generous paid time off.
• Recognition: Employee appreciation events, performance awards, and milestone celebrations.

Compensation, Perks, & Benefits

• Base Pay: $18.00 per hour, with differential pay for Saturday and Sunday shifts.
• Health Coverage: Medical, dental, and vision plans with employer contributions.
• Life & Disability Protection: Life insurance and long‑term disability coverage.
• Retirement Planning: 401(k) plan featuring a company match to help you build a secure future.
• Paid Time Off: Vacation, sick leave, and 11 paid holidays each year.
• Educational Support: Student loan repayment assistance and tuition reimbursement for relevant courses.
• Professional Development: Access to internal training platforms, webinars, and industry conferences.
• Community Involvement: Paid volunteer time and participation in local charitable initiatives.

How to Apply – Take the Next Step with arenaflex

If you are passionate about delivering outstanding service, thrive in a fast‑paced banking environment, and want to be part of a community‑driven financial institution, we invite you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal fit for this role.

arenaflex is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join arenaflex and become a trusted financial partner for the Woodsville community. Your career journey starts here—apply now and help shape the future of local banking!