Experienced Customer Service Specialist I – Insurance and Travel Industry
At arenaflex, we're shaping decisions for the better to protect and enrich the lives of people around the world. As a global industry leader, we're united through trust as one inclusive, diverse team, passionate about helping our colleagues and clients succeed. We're now seeking an experienced Customer Service Specialist I to join our Travel Practice business group in Long Island, NY. This role offers a unique opportunity to be part of a dynamic team, providing exceptional customer service to our national clients while enjoying a comprehensive benefits package and career growth opportunities.
About arenaflex
arenaflex is a global professional services firm that helps organizations make better decisions, reduce costs, and manage risk. With over 100 years of experience, we've established ourselves as a leader in the industry, providing innovative solutions to complex problems. Our team of experts is dedicated to delivering exceptional service to our clients, and we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being.
Job Summary
As a Customer Service Specialist I, you'll be responsible for providing exceptional customer service to our national clients, answering incoming calls, and resolving customer inquiries in a professional and timely manner. You'll work closely with our team to ensure that our clients receive the highest level of service, and you'll be an integral part of our efforts to build strong relationships with our clients.
Key Responsibilities
* Answer incoming calls in a professional manner, meeting performance standards for average availability, talk time, and call volume
- Provide superior service to clients, extending information on their insurance coverage and assisting with additional inquiries
- Initiate claims and offer subsequent status information
- Draft written responses to customer inquiries, utilizing strong writing skills
- Work multiple shifts to provide coverage for our national clients, with opportunities for career growth and development
Skills and Experience
* Minimum of 1 year of customer service experience or call center experience
- Ability to prioritize work flow and handle multiple claims simultaneously
- Strong interpersonal skills and the ability to relate to clients
- Strong attention to detail and organization skills
- Ability to navigate Microsoft Office Suite
- Experience working in a call center environment
Preferred Qualifications
* Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving skills and ability to think critically
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with customer relationship management (CRM) software
How we Support our Colleagues
At arenaflex, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. We offer a comprehensive benefits package, including:
- A 401(k) savings plan with employer contributions
- An employee stock purchase plan
- Consideration for long-term incentive awards at arenaflex's discretion
- Medical, dental, and vision insurance
- Various types of leaves of absence
- Paid time off, including 12 paid holidays throughout the calendar year
- Paid vacation per year
- Paid sick leave as provided under state and local paid sick leave laws
- Short-term disability and optional long-term disability
- Health savings account
- Health care and dependent care reimbursement accounts
- Employee and dependent life insurance and supplemental life and AD&D insurance
- Optional personal insurance policies
- Adoption assistance
- Tuition assistance
- Commuter benefits
- An employee assistance program that includes free counseling sessions
Career Growth Opportunities
At arenaflex, we're committed to helping our colleagues achieve their fullest potential. We offer a range of career growth opportunities, including:
- Professional development programs
- Mentorship and coaching
- Opportunities for advancement
- Training and education programs
- Networking opportunities
Work Environment and Company Culture
Our Long Island, NY office is a dynamic and inclusive environment, where you'll have the opportunity to work with a diverse team of professionals. We're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. Our office is equipped with state-of-the-art technology and amenities, including:
- A fitness center
- A cafeteria
- A game room
- A library
- A meditation room
Compensation and Benefits
The salary range for this position is $35,000 to $40,000 annually, with opportunities for career growth and advancement. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) savings plan with employer contributions.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive workplace culture. We welcome applications from all qualified candidates, including individuals with disabilities and veterans. We're proud to be an equal opportunity workplace and are committed to providing reasonable accommodations to qualified individuals with disabilities.
Reasonable Accommodations
If you require reasonable accommodations during the application or interview process, please contact [insert contact information]. We're committed to providing a fair and inclusive hiring process for all candidates.
Apply Now
Don't miss this opportunity to join our dynamic team and contribute to our mission of shaping decisions for the better. Apply now to become a part of arenaflex's Travel Practice business group in Long Island, NY. Apply for this job