Experienced Healthcare Customer Service Representative - CHWV in Charleston, WV at arenaflex
Are you a compassionate and empathetic individual with a passion for helping others? Do you have experience in customer service and healthcare billing and finance? If so, we invite you to join our dynamic team at arenaflex as a Healthcare Customer Service Representative in Charleston, WV. As a key member of our organization, you will play a vital role in assisting patients in resolving their medical balances, providing exceptional customer service, and making a positive impact in the community.
About arenaflex
arenaflex is a leading provider of tailored Extended Business Office (EBO) Solutions and Bad Debt Recovery and Account Resolution services throughout the United States. Founded in 2003, our company is built on a foundation of excellence, with a commitment to allocating the best resources to our talented staff of professionals. We strive to achieve the best results for our clients, and we believe that our employees are our most valuable asset.
What Our Employees Say About arenaflex
At arenaflex, we pride ourselves on creating a positive and productive work environment that fosters growth and development. Our employees are our greatest asset, and we attribute our success to our ability to recruit, hire, and maintain a happy and productive workforce. Here's what one of our employees has to say about working at arenaflex: "What I've enjoyed most in working at arenaflex, aside from the wonderful team I work with, is I am learning to help someone else change or reevaluate their mindset to overcome their own personal and financial obstacles that otherwise may have remained in their way." - Alicia R.
A Day in the Life as a Healthcare Customer Service Representative
As a Healthcare Customer Service Representative, you will be the cornerstone of our organization and the first point of contact for our patients. Your empathetic nature and ability to quickly resolve problems while remaining positive are essential to your success. You will actively listen to patients and assist them in resolving their medical balances by negotiating and collecting payments. The knowledge that you've helped someone in their time of need is truly rewarding and the best part of your job.
Key Responsibilities:
* Assist patients in resolving their medical balances over the phone
- Negotiate and collect payments from patients
- Provide exceptional customer service and resolve billing issues
- Work collaboratively with our team to achieve our goals
- Participate in ongoing training and development to improve your skills and knowledge
Qualifications:
* High school diploma or equivalent
- Previous customer service experience
- Experience in healthcare billing and finance
- Understanding of HIPAA
- Ability to learn new software quickly
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Positive and empathetic attitude
Work Schedule:
Our Healthcare Customer Service Representatives enjoy flexibility through three schedule options:
- M-F 8:00 am - 5:00 pm
- 8:30 am - 5:30 pm
- 9:00 am - 6:00 pm
Benefits:
* Competitive wage
- Paid time off
- Holiday pay
- Company-paid life insurance
- 401k plan
- Health benefits
- Vision and dental benefits
- Flexible schedules
- Opportunities to participate in and support charitable organizations
- Monthly employee activities and recognition
Career Growth Opportunities:
At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. As a Healthcare Customer Service Representative, you will have the opportunity to:
- Develop your skills and knowledge in healthcare billing and finance
- Take on additional responsibilities and leadership roles
- Participate in ongoing training and development programs
- Collaborate with our team to achieve our goals and objectives
Join Our Team:
If you have experience in customer service and healthcare billing and finance and feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
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