Experienced Customer Service Representative – Delivering Exceptional Pizza Experiences
At arenaflex, we're passionate about serving up more than just delicious pizzas – we're dedicated to providing exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll be the face of our brand, taking orders, answering questions, and ensuring every customer has a positive interaction with our team. If you're passionate about pizza, people, and providing outstanding service, we want you to join our arenaflex family!
About arenaflex
arenaflex is a family-owned franchise based out of Charlotte, NC, with a commitment to three core principles: the Golden Rule, Teamwork, and Enthusiasm. We pride ourselves on being the #1 pizza brand in the Charlotte and Raleigh markets, and our employees love working for us because they're part of something bigger than just their store. Our enthusiasm and passion for our job are contagious, and we're a group of 1,500 employees who have pizza sauce running through our veins.
Job Description
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Taking phone orders with accuracy and efficiency
- Providing excellent customer service with a smile (even over the phone!)
- Answering customer questions about our menu, promotions, and delivery services
- Addressing and resolving customer concerns with patience and understanding
- Working as part of a team to ensure smooth operations and happy customers
What We're Looking For
We're seeking a positive and enthusiastic individual with:
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong problem-solving skills and a knack for finding solutions
- Basic computer skills and familiarity with point-of-sale systems
- A love for pizza (a definite plus!)
What We Offer
As a valued member of our arenaflex team, you'll enjoy:
- Competitive pay and benefits
- Flexible scheduling
- Opportunity to grow and advance within the company
- Fun and friendly work environment
- Delicious discounts on pizza!
- Opportunity for growth and development
Benefits
We're committed to supporting our employees' well-being and success. Our benefits package includes:
- Health Insurance for eligible employees
- Paid Time Off for eligible employees
- 401k for eligible employees
- 50% off pizza
- Referral Bonus
- Career Development
- Flexible Schedules
Compensation
We offer a competitive hourly rate of $10-$12 per hour.
Non-Negotiable Factors
Before applying, consider these essential factors to ensure the job aligns with your needs and priorities:
- Must make Perfect Pizzas every time by adhering to a strict adherence to arenaflex pizza-making standards and procedures.
- Must maintain 100% Image at all times to maintain a clean and professional appearance, while adhering to the arenaflex dress code, and representing the brand positively.
- Must work with Hustle and Energy – we have a need for a fast-paced and efficient work style.
- Must be friendly and have a smile with all customers – the importance of excellent customer service and a positive attitude are the foundation of our business.
Qualifications
To be eligible for this role, you must be at least 16 years of age.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Join Our Team!
If you're ready to join a team that's passionate about pizza and dedicated to customer satisfaction, apply today! We can't wait to meet you. Apply for the job now! Apply for this job Apply for this job