Experienced Customer Service Representative – Healthcare in Birmingham, AL at arenaflex

At arenaflex, we're dedicated to delivering exceptional patient experiences and unparalleled customer service in the healthcare industry. As a key member of our team, you'll play a vital role in ensuring that our patients receive the highest level of care and support. If you're passionate about delivering outstanding customer service, have a strong understanding of medical terminology, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, committed to improving patient outcomes and enhancing the overall healthcare experience. Our team of dedicated professionals is passionate about delivering exceptional service, and we're seeking like-minded individuals to join our ranks. With a strong focus on employee development and growth, we offer a supportive and inclusive work environment that fosters collaboration, creativity, and innovation.

Job Summary

As an Experienced Customer Service Representative – Healthcare in Birmingham, AL at arenaflex, you'll be responsible for providing exceptional customer service to patients, families, and healthcare professionals. Your primary focus will be on resolving customer inquiries, addressing concerns, and ensuring that our patients receive the highest level of care and support. You'll work closely with our team to provide timely and effective solutions, leveraging your strong communication and problem-solving skills to drive positive outcomes.

Key Responsibilities

* Answer inbound customer service calls and execute outbound follow-up calls in a professional, patient experience, and customer service-oriented manner.

• Ascertain the reason for the call and assist the caller with their questions, concerns, or problems with a focus on first call resolution.
• Facilitate resolution by referring the matter to the issue/content expert.
• Escalate the matter to a supervisor, request the appropriate information, or take appropriate action so that the issue expert can effectively resolve the matter.
• Resubmit Corrected Claims and supporting documentation as needed for the patient experience.
• Communicate issues to management timely and perform other duties as assigned by direct supervisors.
• Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.

Essential Qualifications

* High school diploma or GED

• 0-2 years of prior relevant experience
• Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills

Preferred Qualifications

* 1-3 years related or general knowledge of payor-specific or medical specialty billing

• Dialer experience within a call center type environment
• Bilingual (English/Spanish)

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment and build strong relationships with colleagues and customers

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Comprehensive onboarding program
• Ongoing training and development opportunities
• Mentorship and coaching programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

Our office is located in the heart of Birmingham, AL, and offers a dynamic and supportive work environment. We're committed to creating a culture that values diversity, inclusion, and employee well-being. Our team is passionate about delivering exceptional service and making a positive impact in the healthcare industry.

Compensation, Perks, and Benefits

We offer a comprehensive total rewards package that includes:

• Competitive compensation and benefits
• Flexible benefits package
• Position may be eligible for a discretionary variable incentive bonus
• Parental leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

How to Apply

If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer – Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. We're committed to creating a diverse and inclusive work environment that values and respects all employees. Apply for this job