Compliance and Operational Risk Testing Analyst I

About the position At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Compliance and Operational Risk Testing Analyst I to improve our risk management framework. This role involves conducting high-quality testing, assessing control efficiency, and finding opportunities to improve compliance and operational risk practices. The ideal candidate will have 3+ years of testing/auditing experience, hands-on involvement with RCSA and PRCI risk assessments, and strong analytical skills to interpret complex data and trends. Excellent communication and interpersonal abilities are essential for collaborating with business partners and driving organizational improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

Responsibilities

• Develop clear steps to test and evaluate compliance with relevant policies, procedures, and regulations.
• Review formal and informal processes and controls to resolve how effective they are.
• Perform independent testing with minimal guidance to evaluate operational and compliance risks.
• Prepare detailed, objective documentation to support findings and conclusions.
• Complete assigned testing activities on time and with a high standard of quality.
• Gather information, analyze data trends, identify root causes, and share insights with the team and key partners.
• Identify control gaps or weaknesses and recommend practical solutions.
• Summarize testing results in accurate, concise written reports and ensure the quality and completeness of all deliverables.
• Build and maintain strong working relationships with business partners and internal control teams (Audit, Risk & Compliance, Legal) to support teamwork across lines of defense.
• Ensure risks related to business activities are accurately identified, monitored, and managed following established policies and procedures.

Requirements

• Bachelor’s degree required Or 4+ additional years of relevant experience in place of a degree.
• 4+ years of relevant professional experience.
• Knowledge of regulatory data sources.
• Strong skills in data analysis tools and techniques.
• Understanding of industry regulations and compliance requirements.
• Knowledge of testing methods and data analysis principles.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Nice-to-haves

• Three or more years of testing and auditing experience , including designing testing methodologies, performing test plans, validating control effectiveness, and documenting results supported by clear root‑cause analysis.
• Hands-on risk assessment experience , including conducting Risk and Control Self‑Assessments (RCSA) and Process, Risk, and Control Identification (PRCI) to evaluate control efficiency, assess inherent and residual risks, and recommend targeted improvements.
• Strong analytical, technical, and statistical capabilities , with the ability to work with complex datasets, synthesize diverse information, identify significant trends, develop actionable insights, and support informed decision-making.
• Excellent verbal and written communication skills , with the ability to translate complex or sensitive issues into clear, concise messaging tailored for various audiences, including senior leadership.
• Strong interpersonal and relationship‑building skills , with ability to collaborate effectively with business partners, influence team members at multiple levels, and drive impactful change across the organization.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

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