PepsiCo IT Support – Work From Home Immediate S...

About Company PepsiCo is a global food and beverage leader with a product portfolio that includes 22 brands generating more than $1 billion each in annual retail sales. Our main businesses — Quaker, Tropicana, Gatorade, Frito-Lay, and Pepsi-Cola — make hundreds of enjoyable foods and beverages that are loved all over the world. From snacks to sodas, we're dedicated to delivering smiles and satisfaction through every product. At PepsiCo, we believe in a diverse, inclusive, and equitable workplace that enables our employees to thrive. We are committed to fostering a culture of innovation, sustainability, and community impact, driving positive change not just in our products, but in the world around us. Joining PepsiCo means becoming part of a passionate global team dedicated to excellence and making a difference.

Job Description

Are you a tech-savvy problem-solver with a passion for delivering exceptional support? Do you thrive in a dynamic, fast-paced environment and seek the flexibility of working from home? PepsiCo, a global leader in the food and beverage industry, is looking for a dedicated and enthusiastic IT Support Specialist to in a fully remote capacity, with an immediate start. This is an incredible opportunity to contribute to the seamless operation of one of the world's most recognized brands, supporting our diverse employee base from the comfort of your home in Winnipeg, Manitoba. As an IT Support Specialist, you will be the first point of contact for our employees, providing crucial technical assistance and ensuring their systems run smoothly. Your day-to-day will involve diagnosing and resolving hardware and software issues, assisting with network connectivity, managing user accounts, and guiding colleagues through various IT solutions. This role is critical in minimizing downtime and maximizing productivity across our operations, from sales and marketing to manufacturing and logistics. You'll be interacting with a wide range of users, from office staff to field representatives, providing support for applications like Microsoft 365, internal enterprise software, and various desktop and mobile devices. We are seeking someone who is not only technically proficient but also possesses excellent communication skills, empathy, patience, and a strong commitment to service excellence. The ability to articulate complex technical concepts in an easy-to-understand manner is paramount. At PepsiCo, we believe in empowering our employees and fostering a culture of innovation and continuous improvement. This remote position offers you the chance to be an integral part of our robust IT infrastructure, contributing directly to our operational efficiency and digital transformation initiatives. You’ll be equipped with the necessary tools and resources to succeed in a remote setup, ensuring you can provide top-tier support without compromise. We offer a supportive environment where continuous learning is encouraged, and your contributions are recognized. If you’re ready to take on a challenging yet rewarding role with a company that values its people and their contributions, and you’re eager for an immediate start, we encourage you to apply and become a vital part of the PepsiCo family. Join us in shaping the future of IT support for a brand that touches billions of lives globally.

Key Responsibilities

• Provide first-line technical support to PepsiCo employees via phone, email, and chat for hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems, including operating system issues (Windows/macOS), Microsoft 365 applications, and enterprise software.
• Perform user account management, including password resets, account creation, and permission modifications.
• Assist with setup, configuration, and troubleshooting of remote access tools and VPN connections.
• Escalate complex issues to senior IT staff or specialized teams when necessary, ensuring proper documentation and follow-up.
• Maintain accurate records of all support interactions and resolutions in the ticketing system.
• Guide users through step-by-step solutions and educate them on best practices for IT security and system usage.
• Collaborate with other IT teams to resolve cross-functional issues and improve overall service delivery.
• Participate in ongoing training and development to stay current with new technologies and PepsiCo systems. Required Skills
• Proven experience in IT help desk or technical support role.
• Strong knowledge of Windows operating systems (Windows 10/11) and macOS.
• Proficiency with Microsoft 365 suite (Outlook, Word, Excel, PowerPoint, Teams).
• Familiarity with remote desktop support tools and ticketing systems (e.g., ServiceNow, Zendesk).
• Excellent problem-solving and analytical skills.
• Exceptional verbal and written communication skills.
• Ability to work independently and manage time effectively in a remote environment.
• Strong customer service orientation and interpersonal skill

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