Experienced Remote Operations Support Associate – Medical Data Entry and Backend Operations Expert for Underserved Communities

Introduction to Taskora Gigentra is on a mission to revolutionize the healthcare landscape by providing high-quality care to underserved communities. By leveraging a community-led model, we connect individuals with the medical attention they need, fostering a healthier and more equitable society. Our innovative approach involves partnering with local organizations, such as shelters and food pantries, to create sites of care that address the unique needs of each community. Through our proprietary technology platform and collaborative efforts with Medicaid MCOs, we strive to make a meaningful impact in the lives of those we serve. Our Values At Talexion, we are guided by a set of core values that shape our culture and inform our decisions. These values include: Lead with integrity : We prioritize authenticity, dependability, and responsibility, recognizing that our actions have a direct impact on the communities we serve. Embrace challenges : We foster a culture of resilience, encouraging our team members to step forward into discomfort and learn from their experiences, rather than shying away from challenges. Break through walls : We are committed to pushing beyond boundaries, driving consistent improvement, and challenging the status quo to achieve our mission. Act beyond yourself : We cultivate a sense of empathy, respect, and kindness, recognizing that our individual actions contribute to the greater good. Care comes first : We hold ourselves to the highest standards, prioritizing the well-being of our patients and ensuring that our actions align with our mission to deliver exceptional care. About the Opportunity Flexnity is seeking a highly motivated and experienced Operations Support Associate to join our team. As a critical member of our Care Operations team, you will play a vital role in ensuring that our patients receive the support they need. This 100% remote position offers the opportunity to work from the comfort of your own home, with a requirement to work PST hours. If you are a passionate and driven individual who is committed to making a difference in the lives of others, we encourage you to apply.

Key Responsibilities

As an Operations Support Associate at Joblora, your responsibilities will include: Owning key Ops Support initiatives : You will be responsible for driving operational support processes, ensuring that our Care Operations team is equipped to provide exceptional care to our patients. Proactively monitoring and reporting on key operational support processes and metrics : You will be expected to track and analyze key performance indicators, identifying areas for improvement and proposing solutions to optimize our operations. Supporting a team of documentation analysts : You will provide troubleshooting and monitoring support to our documentation analysts, ensuring that project progress is on track and that any issues are addressed promptly. Completing and monitoring ECM and CHW program authorizations and annual reauthorizations : You will be responsible for ensuring that our patients receive continued enrollment and care, working closely with partnered health plans to resolve any enrollment issues. Providing backend support for transitions of care and referrals : You will ensure that our care team receives timely and accurate communication regarding enrollment changes or status updates, facilitating seamless transitions and referrals.

Essential Qualifications

To be successful in this role, you will need: 1+ years of backend operations experience in a fast-paced healthcare environment : You should have a proven track record of providing administrative and operational support in a healthcare setting. Confidence to own your role and propose solutions : You should be a self-motivated and results-driven individual, comfortable with taking ownership of your work and proposing innovative solutions to drive improvement. A results-driven attitude with a proven track record of exceeding performance indicators : You should be able to demonstrate a history of achieving exceptional results, with a focus on delivering high-quality care and support to patients. Strong technical skills and comfort with utilizing multiple technology platforms simultaneously : You should be proficient in using technology, including Google Suite applications, Slack, and Looker (or other comparable data tools), with the ability to troubleshoot software and hardware issues as they arise.

Preferred Qualifications

While not essential, the following qualifications are preferred: Experience working in a remote environment : You should be comfortable working independently in a remote setting, with the ability to self-motivate and manage your time effectively. Knowledge of Medicaid MCOs and healthcare regulations : You should have a basic understanding of Medicaid MCOs and healthcare regulations, with the ability to apply this knowledge in a practical setting.

Skills and Competencies

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