[Remote] Inbound Call Centre Sales Representative - Remote

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is committed to attracting and growing the best talent in a people-focused environment. They are seeking an Inbound Call Centre Sales Representative who is passionate about sales and dedicated to solving customer challenges while delivering exceptional customer service.

Responsibilities

• Handling Inbound client interactions to identify and solicit potential and existing clients to promote sales
• Recommending the appropriate product or services by assessing clients’ needs and resources while leveraging applicable promotions
• Conducting Outbound calls to follow-up on client sale and inquiries as well as consulting with clients after sale to provide support and resolve issues
• Provide technical solutions to clients where products or services must be tailored to suit their needs
• Acquire and maintain technical knowledge of GFiber Internet solutions, IPTV and Home phone services provided through specialized training
• Manage call flows, provide first call resolution, and satisfy client expectations
• Leverage program tools and processes to illustrate benefits of the service and product offerings
• Estimate cost of activation and maintenance to the equipment or service
• Verify and update critical customer information by accessing client’s database and customer resource management software
• Review and compile competitors’ activities and develop awareness of trends and potential markets
• Accurately access customers information through the client’s database to update and verify critical information
• Provide ongoing technical support and resolution to any technical problems related to products and services
• Maintaining technical knowledge about products and services to explain features and benefits to clients and answer any questions
• Implement sales strategies to achieve personal and business goals
• Conduct sales transactions through online e-commerce software
• Offer feedback to management for methods of improving performance and results

Skills

• Sales experience is a must, preferred outside sales experience (field sales an asset)
• Excels in a target-driven environment
• Relentless in chasing sales success and motivated to perform in a competitive environment
• Demonstrated success in a competitive sales environment
• Experience in Customer Care, Retention is an asset
• Strong ability to build rapport with customers
• Ability to use sales scripting and dynamically adjusting to prospect needs
• Familiarity with servicing customers in the United States an asset
• Experience in telco or fiber internet sales an asset
• The ability to navigate multiple computer systems
• A flexible schedule (including evenings)
• Power outlets for both a PC and Monitor
• High Speed internet (10MB or greater)
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi
• Ability to download and use the Google Authenticator app
• Must have IOS 11 or Android version 10

Company Overview