Customer Service Specialist
WEX is a company focused on providing excellent customer service, and they are seeking a Customer Service Specialist to engage with customers primarily over the phone. The role involves answering inquiries, resolving issues, and educating customers about available products while maintaining high service standards.
Responsibilities
- Assist customers by answering questions, resolving issues, and providing education on services
- Answer between 40-60 inbound phone calls per day
- Navigate and effectively use 10-15 different systems simultaneously
- Multitask across multiple platforms during each call
- Deliver clear communication while providing accurate answers and solutions
- Educate customers on additional options or features accordingly
- Respond accurately to email inquiries, maintaining proper language, grammar, and spelling
- Adhere to confidentiality guidelines
- Conduct thorough research to investigate all inquiries using available reference materials
- Achieve or exceed established customer service standards and goals
- Maintain product knowledge and actively participate in ongoing departmental training and education
- Provide additional training to team members when necessary
Skills
- High School Diploma/GED
- Proficiency with computers is required
- Access to high-speed internet via ethernet cable is required
- Previous exposure managing a steady flow of incoming calls
- Strong customer service and/or call center background is preferred
Benefits
- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
Company Overview