Telephone Claims Adjuster - National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. This role is responsible for investigating and handling automobile claims from initial report through resolution, evaluating coverage, determining liability, and negotiating claims. You will work directly with customers to provide a supportive claims experience while identifying potential subrogation or fraud.

Responsibilities

• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Determines subrogation or fraud potential and how to handle
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome

Skills

• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Determines subrogation or fraud potential and how to handle
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
• Analytical Thinking
• Auto Insurance
• Auto Insurance Claims
• Automobile Accidents
• Case Management
• Claims Administration
• Claims Resolution
• Claims Review
• Customer Centricity
• Customer Service
• Insurance Claims
• Insurance Claims Investigations
• Insurance Policies
• Learning Agility
• Oral Communications
• Results-Oriented
• Time Management
• Written Communication

Company Overview