[Remote] Insights Analyst

Note: The job is a remote job and is open to candidates in USA. Meltwater is a global company that empowers customers to make better business decisions through data. They are seeking an Insights Analyst to transform data into meaningful narratives, contribute to bespoke reporting, and guide strategic decisions through both quantitative and qualitative analysis.

Responsibilities

• Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats
• Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks
• Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines
• Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables
• Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion
• Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency
• Conduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trends
• Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients
• Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions
• Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team

Skills

• Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis
• 0-2 years of relevant work experience (client-facing roles are advantageous)
• Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English
• Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions
• Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity
• Proficient report writing skills, covering both qualitative and quantitative aspects
• Customer-focused mindset with a commitment to exceptional client servicing
• Critical thinking skills, facilitating insights derived from data analysis
• Strong interest in current affairs, mainstream media, and social media trends
• Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations
• A keen interest in learning, adaptability, and resilience in a dynamic work environment
• Excellent written and verbal communication skills in English, particularly in report writing
• The ability to legally work in the country of hire is required for this position

Benefits

• Flexible paid time off that allows you to have an enhanced work-life balance
• Excellent medical, dental, and vision options.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Ongoing professional development opportunities to elevate your career.

Company Overview