IT User Support I

Intact Financial Corporation is a leading provider in the insurance industry, and they are seeking an IT User Support I to join their growing team. The role involves responding to user inquiries regarding computer systems, managing technical resources, and ensuring user identity management to maintain system integrity.

Responsibilities

• Respond to users (brokers / employees) regarding computer systems issues or questions
• Record all queries in order to document the steps leading to the resolution of the problem
• Intervene in critical situations in the event of a system failure
• Ensure allocation of the necessary technical resources in order to respond concretely to any situations by following the existing escalation scales
• Ensure the management and integrity of user identity by following the procedures in place to secure the use of computer systems
• Participate in the development of documentation intended for users in collaboration with the other support services of the company

Skills

• At least 1 year of experience working in a Help Desk environment
• Experience or knowledge of FreshDesk Ticketing system or any ticket management software
• In-depth knowledge of PCs and centralized system environments
• Knowledge of Windows, MS Office, Lotus Notes, LAN / WAN
• Being customer oriented
• Team spirit
• Analysis and synthesis
• Be action oriented
• Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country
• No Canadian work experience required however must be eligible to work in Canada

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%
• Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Company Overview