[Remote] Collections Specialist

Note: The job is a remote job and is open to candidates in USA. ServiceMac is a new sub-servicing entity focused on providing superior technology and services for the mortgage and real estate industries. The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts, including customer outreach, negotiating payment arrangements, and ensuring compliance with regulatory standards.

Responsibilities

• Perform inbound and outbound collection calls across all stages of delinquency
• Research, identify, and resolve issues contributing to customer delinquency
• Maintain accurate and detailed records of all customer interactions and account activities
• Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes
• Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards
• Analyze borrower financials to determine appropriate payment arrangements or retention options

Skills

• High School diploma or equivalent
• Typically requires 1–3 years of mortgage service experience and high‑volume collections experience
• Goal‑oriented with the ability to thrive in a fast‑paced environment
• Strong verbal and written communication skills
• Ability to manage multiple priorities with strong attention to detail
• Call center experience preferred

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

Company Overview