[Remote] Customer Service Specialist
Note: The job is a remote job and is open to candidates in USA. Stewart Title is a global real estate services company recognized for its commitment to employee growth and community service. They are seeking a Customer Service Specialist to promote Stewart services through sales and marketing activities while providing operational support to sales representatives to enhance customer success and maximize revenue.
Responsibilities
- Responsible for answering routine questions and issues about products and services from internal and external customers
- Effectively resolves inquiries or escalates concerns in a timely fashion
- Uses strong attention to detail and accuracy to perform a wide range of support functions to assist in departmental processes
- Follows clearly defined procedures to complete daily tasks and responsibilities
- Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
- Uses basic communication and collaboration skills to address internal and/or external clients and/or team members
- Individual contributor working under direct supervision with little autonomy
- Performs all other duties as assigned by management
Skills
- High school diploma required; Bachelor's preferred
- Established computer skills including a strong knowledge of Word & Excel and basic Windows troubleshooting skills
- Experience with SQL Server and Microsoft Remote Desktop
- Demonstrable CRM proficiency
- Advanced knowledge of Microsoft Word for form coding
- Typically requires 0-2 years of related work experience
- Bachelor's degree
Benefits
- A variety of health and wellness insurance options and programs
- Paid time off
- 401(k) with company match
- Employee stock purchase program
- Employee discounts
Company Overview