Customer Service Member Solutions Coordinator
GCSAA is a non-profit, membership-driven association focused on serving its members and advancing the profession of golf course management. They are seeking a Customer Service Member Solutions Coordinator to process membership checks, assist with membership reclassifications, and support the call center team while providing excellent customer service.
Responsibilities
- Process the daily membership check batch
- Reclassify memberships
- Print membership cards
- Serve as a primary call center team member
- Assist with the annual conference and trade show
Skills
- Strong interpersonal skills with the ability to build positive relationships with customers and team members
- Organizational skills and ability to thoroughly review documents for accuracy while working in a fast-paced, deadline-driven environment
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Must adhere to the GCSAA service standards, bylaws and deadlines while processing daily membership batches
- Must be able to travel to the GCSAA Conference and Trade Show (5-6 days annually) and provide onsite support for registration operations
- Must have a minimum of one (1) year experience working in a professional office performing general administrative or accounting duties and providing superior customer service
- Solid knowledge and understanding of Microsoft Office programs (Excel, Word, Outlook) required
- Must live within a commutable distance from our headquarters in Lawrence, KS
- Valued, but not required, an associate or bachelor's degree or equivalent experience
- Familiarity with the game of golf is a plus but not required
Benefits
- Generous paid leave
- A hybrid work schedule
- Community involvement opportunities
Company Overview