Claims Administrator - Hybrid (3 days in the office)
Swiss Re is one of the world’s leading providers of reinsurance and insurance, seeking a Claims Administrator to join their dynamic Claims team. In this role, you will handle the administration of straightforward claims and ensure exceptional service for clients during their claims process.
Responsibilities
- Process and evaluate incoming claim documentation to determine appropriate next steps and record financial liabilities in a timely manner
- Identify and escalate more complex or legally sensitive claims to specialized teams for handling
- Determine coverage for straightforward claims by analyzing policy terms and conditions
- Collaborate with financial teams to gather information and resolve coverage questions
- Verify accuracy of policy and client data in our systems for new claim notifications
- Prioritize and route incoming communications based on urgency and complexity
- Research and calculate total financial exposure by running appropriate reports and analyzing results
- Confirm premium payment to ensure proper liability reporting and claim handling
- Screen claimant information against regulatory compliance databases
- Communicate professionally with clients to address questions and provide claim status updates
Skills
- 1–3 years of relevant work experience working at the large organization in insurance, financial services, accounting, or OPS fields
- You are comfortable with processes, controls and cross-functional work style with strong foundational technical skills
- Strong proficiency in Microsoft Suite, especially Excel, Outlook, and Teams and AI products
- You are comfortable navigating structured workflows and KPI's
- Strong communication skills (verbal and written)
- You have a degree in Business Administration, Finance, Risk Management, Analytics, or other STEM
Company Overview