UA Associate - Middle Markets (Phoenix, AZ)

Zurich North America is currently hiring an Underwriting Account Service Associate to join the Middle Markets team. In this role, you will support experienced Underwriters in the review and analysis of risks, applying your research and analytical skills to assess risk and grow your career.

Responsibilities

• Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination
• Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies
• Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products
• Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager
• Working collaboratively with assigned underwriters
• Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills

Skills

• Bachelor's degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
• Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
• High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
• Knowledge of data collection and analysis
• Microsoft Office experience
• Insurance industry knowledge
• Knowledge of processing, rating and policy management systems used in the insurance industry
• Strong verbal and written communication skills
• Superior skills in relationship building, active listening with customers and coworkers
• Customer service experience
• Enjoys working with details and providing accurate data in a timely manner
• Self-directed to meet deadlines
• Multi-tasking skills
• 5% Travel

Benefits

• Short-term incentive bonus of 5%
• Competitive pay and comprehensive benefits for employees and their families

Company Overview