Configuration Analyst - IT Business Solutions

Westland Insurance Group Ltd is growing and has an exciting opportunity for a Configuration Analyst. In this hybrid role, you will support and enhance core ERP systems by translating business needs into effective configurations, workflows, and automated solutions.

Responsibilities

• Act as a configuration specialist for Westland’s ERP systems, primarily Acturis, ensuring system setups support business operations effectively
• Update and maintain system configurations, workflows, rules, and automation logic, keeping accurate documentation of all changes
• Develop and maintain Acturis document templates (policy documents, letters, wordings) using merge fields, conditional logic, and scripting for accurate, automated outputs
• Support system changes and new functionality, including testing configurations with Business Analysts and stakeholders
• Assess impacts of new releases or updates on current configurations and business processes
• Provide functional support to end users, ensuring systems continue to meet business needs and operational requirements
• Collaborate with Business Analysts and business users to define and design system configurations, workflows, and document outputs
• Participate in design reviews, testing, peer reviews, and cross-training, supporting continuous improvement across supported systems

Skills

• You have a post-secondary diploma or degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent practical experience
• You've configured ERP or line-of-business systems, including workflows, rules, and system settings (experience with Acturis is a strong plus)
• You've developed or maintained system-generated documents or templates using merge fields, conditional logic, or scripting (e.g., Acturis document wordings and templates)
• You bring strong analytical and problem-solving skills with a keen eye for detail when working with system configuration and data
• You can manage multiple priorities in a fast-paced environment while collaborating effectively with Business Analysts and business stakeholders
• You have excellent communication and organizational skills and a customer-focused approach to supporting business systems

Benefits

• Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

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