[Remote] Content Management System (CMS) Specialist

Note: The job is a remote job and is open to candidates in USA. Lexipol is dedicated to creating safer communities through content and technology solutions for public safety agencies. The CMS Specialist plays a critical role in producing policy manuals and related content, ensuring clarity and accuracy in digital platforms.

Responsibilities

• Use Lexipol’s proprietary content management systems to publish policy content efficiently and accurately
• Apply AP and in-house style guidelines rigorously in all authoring, editing, proofreading, and publication tasks
• Ensure content is accessible and formatted correctly
• Use Microsoft Word to review and manage documents with precision according to workflow requirements
• Track data needed for key performance metrics related to content production and content engagement
• Collaborate effectively with the CMS Specialists and other Content team members, including editors and public safety content developers, to provide feedback that enhances content quality
• Construct and deploy targeted, HTML-formatted emails that support customer engagement with the CMS
• Manage multiple projects simultaneously, working under tight deadlines without compromising on quality or accuracy

Skills

• All candidates must be authorized to work in the US
• Candidates must already live in the United States
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment or student Visa at this time
• Proficient authoring in content management systems and capable of publishing and testing content within such platforms
• Ability to balance speed with meticulous attention to detail; thrives in a fast-paced, high-volume operation
• Excellent knowledge of standard English, with proven editing, proofreading, and content testing skills
• Familiarity with AP style
• Strong collaboration skills, with experience working alongside content strategists, editors, legal professionals, and public safety experts preferred
• Innately curious, consistently seeking out new knowledge and experiences, with the confidence to experiment with new technology and technical capabilities in support of innovation and continuous improvement
• Bachelor's degree in Communications, Information Systems, Information Management, or related field or equivalent experience
• Basic knowledge of HTML preferred
• Experience with Wrike, Trello, Confluence, JIRA, or other similar workflow management systems
• Experience with Pardot, Hubspot, or similar marketing content automation and targeting tools is a plus

Benefits

• 401(k) with Company match
• Flexible paid time off plan

Company Overview