Tech Customer Success Manager
monday.com is an innovative company focused on driving growth and retention through technology. They are seeking a Tech Customer Success Manager to support and grow customer relationships by leveraging product knowledge and strategic engagement initiatives.
Responsibilities
- Support Sales on-demand by quickly responding to risk and growth opportunities
- This role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next account
- This role requires a proactive approach, identifying customer signals and escalating to Sales before further action occurs
- Define and help customers achieve key business goals in short, high-impact engagements
- Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth
- Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns
- Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches
- Represent the voice of the customer and influence the product development roadmap
- Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touchpoints
Skills
- 1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes
- Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously
- Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements
- Strong collaboration skills and experience working cross-functionally, especially with Sales teams
- Proactive mindset. Able to identify signals and initiate value-driven conversations quickly
- Superb written and verbal communication skills
- Positive attitude, solution-oriented, with strong self-management and organizational skills
- Ability to take initiative and adapt
- Strong customer-facing and presentation skills
- BA or BS degree
Benefits
- Opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies.
Company Overview