[Remote] Client Experience Specialist (West Coast)
Note: The job is a remote job and is open to candidates in USA. OnPay is a fast-growing software company headquartered in Atlanta, focused on providing modern cloud-based payroll, HR, and benefits solutions for small to midsize businesses. They are seeking a Client Experience Specialist to help clients identify and resolve issues, ensuring exceptional customer service and support.
Responsibilities
- Provide Tier 1 customer support
- Learn and navigate OnPay systems in order to respond to client issues
- Provide our clients with support regarding the resolution of issues via the online portal, phone, and chat
- Effectively troubleshoot problems and identify solutions for clients as well as internal teams
- Respond to client inquiries promptly and professionally
- Ensure that documentation of client issues and resolution are comprehensive and professional
- Ask relevant questions to define the root cause of a problem and generate solutions
Skills
- 1-2 years of customer service experience
- Excellent customer service skills
- Respond promptly and professionally to customer inquiries
- Must be coachable and willing to learn
- Ability to manage multiple tasks simultaneously
- Desires to make a meaningful impact at a fast-growing, exciting company
- Superior interpersonal skills with the ability to work with various types of clients
- Self-starter, sense of urgency
- Detail-oriented and very organized
- Great listener while showing attentiveness, flexibility, patience, and empathy
- Excellent written and verbal communication
- Previous experience in the Payroll Industry or related
- College experience (degree strongly preferred)
- Excellent written and verbal communication
- Xero and QuickBooks knowledge
Benefits
- 4 weeks PTO + paid holidays
- Medical/Dental/Vision
- Short- & Long-Term Disability
- Life Insurance
- Fertility Benefits
- Parental Leave
- 401(k) with company match
Company Overview