[Remote] Group Reservations Coordinator

Note: The job is a remote job and is open to candidates in USA. Lindblad Expeditions is a pioneer in Expedition Travel, committed to providing guests with unique experiences in remote locations. The Group Reservations Coordinator is responsible for managing group reservations, ensuring smooth communication with group leaders and partners, and overseeing all aspects of group-related processes.

Responsibilities

• Handle all incoming group inquiries, quotes, availability and option holds
• Manage group space per contract terms
• Manage all incoming calls and email communication and respond in timely manner
• Reconcile incoming payments with group invoices and coordinate commission payment with accounting
• Review and understand the terms in the group brochures prior to promotion
• Participate in pre-trip briefings with faculty leaders and travel advisors for each organization as needed
• Ensure accurate entry of guest information, cabin assignments, rates, promotions and payment schedule
• Liaise between internal departments and advisor/affinity partners
• Handle and resolve conflicts of all guest services issues by recommending and/or providing alternative solutions

Skills

• High School Diploma required
• Using the English language, this person must have an ability to read, write, and comprehend contracts, correspondence and memos
• Must also possess the ability to effectively communicate with a professional demeanor, both in writing and verbally
• Proficient computer skills in the Windows operating system and Microsoft Office, including Word & Excel
• Strong time management skills, capable of multi-tasking, setting priorities, problem solving, and meeting deadlines
• Ability to work independently as well as with others in a team environment
• BA/BS degree preferred
• Group travel experience and knowledge of expedition travel preferred
• Knowledge of the Seaware Reservation System preferred
• Experience in expedition travel, cruising

Benefits

• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount

Company Overview