[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around every individual, focusing on creating a connected and compassionate health experience. The Customer Service Representative will engage with customers, assisting them with their benefits and claims while ensuring high levels of customer satisfaction through effective communication and problem-solving.

Responsibilities

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes
• Document all customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the CVS/Aetna Code of Conduct

Skills

• 6+ months of customer service experience
• Basic computer skills
• Must reside in the PST, MST, CST or EST
• High School Diploma, GED, or equivalent experience
• High-speed internet access with adherence to workplace model and potential telework agreements
• Willingness to work specific hours, with flexibility
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other related healthcare experience
• Microsoft office experience preferred

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

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