[Remote] Reputation & Brand Specialist

Note: The job is a remote job and is open to candidates in USA. Lithia & Driveway is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle. As a Reputation and Brand Specialist, you will enhance and maintain the dealership's reputation through online reviews, social media content management, and client engagement.

Responsibilities

• Respond promptly to online reviews and messages across review sites and social platforms
• Escalate significant negative reviews to appropriate teams for resolution
• Identify themes in customer feedback and counsel clients on improvements
• Create and manage monthly content calendars for dealership social media profiles
• Post engaging, organic content while ensuring posts are timely and align with the brand voice
• Oversee the design of social media profiles, including Facebook covers, profile pictures, and Twitter profiles
• Engage with the social community by engaging and responding to content
• Communicate with dealership clients weekly to provide updates on activities and strategies
• Prepare and distribute monthly reports summarizing performance metrics and insights
• Act as a trusted advisor, anticipating client needs and delivering solutions efficiently
• Collaborate with internal creative teams to design and publish visually appealing graphics
• Research and share relevant content from local events and organizations to foster community connections
• Monitor social media trends and identify opportunities for visibility
• Seek opportunities for public relations initiatives, such as highlighting awards or charitable activities

Skills

• Strong attention to detail and sense of urgency
• Excellent active listening and critical thinking skills
• Effective time management and ability to prioritize tasks
• High School graduate or equivalent, 18 years or older required
• Enjoys working in cross-functional teams and thrives in a collaborative environment
• Bachelor's degree preferred
• Familiarity with social media tools and reputation management platforms is a plus

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Company Overview