[Remote] Support Specialist, INDY

Note: The job is a remote job and is open to candidates in USA. VERSANT Media is a leading force in news, sports, and entertainment, known for its iconic and trusted brands. They are seeking a Support Specialist to join their Indy Cinema Support team, responsible for consulting on technology solutions for Partner Cinemas and providing elite customer service.

Responsibilities

• Serve as a resource for customers by providing solutions to technical challenges
• Deliver exceptional customer service by working directly with cinema operators who use our proprietary software
• Remotely connect to customer PCs to conduct training sessions, install software, adjust configuration settings, and identify/troubleshoot issues
• Resolve technical issues, which may include: Tablet configurations, Windows printing, Receipt printing, Bluetooth pairing, Resolving IP conflicts
• Consult with clients on best practices to maximize revenue and improve business efficiency using our software
• Build and maintain strong relationships with clients
• Escalate issues to the Support Manager and assist in implementing solutions
• Document all relevant information and investigation details in CRM cases
• Demonstrate initiative by suggesting product enhancements or improvements to internal processes

Skills

• Tech-savvy with working knowledge of MS Windows & Office, plus an introductory or better understanding of networking, TCP/IP, and LAN functionalities
• Ability to quickly learn new software and technologies
• High energy, engaging personality, and patience with users across all technology skill levels
• Experience may include any of the following: Technical background in a help desk environment requiring customer service
• Education or degree in: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, Cybersecurity, Software Development, or other relevant technical fields
• Technical certifications is a plus
• Bachelor's degree in Computer Science, IT, or a related field
• Prior experience with Cinema software is a plus
• Experience administering, managing, or supporting point-of-sale systems in retail or F&B, and/or online reservation systems
• Familiarity with Salesforce.com
• Knowledge of the cinema industry preferred; previous cinema or cinema tech experience strongly desired
• Advanced problem solving and analytical skills

Benefits

• Medical, dental and vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• A variety of other discounts and perks

Company Overview