[Remote] Customer Support Specialist - Ottawa

Note: The job is a remote job and is open to candidates in USA. Fullscript is an industry-leading health technology company focused on improving patient care. They are seeking a Customer Support Specialist to provide exceptional service to practitioners and patients, ensuring their success and satisfaction while building meaningful relationships.

Responsibilities

• Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
• Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
• Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
• Building sustainable relationships of trust through open and interactive communication
• Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
• Coordinating closely with your teammates to ensure support is covered during all business hours
• Gathering trends in issues and feedback and reporting them to your supervisor
• Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

Skills

• Proven experience in customer-centric roles, ideally in retail or hospitality
• Passion for customer happiness and a positive, engaging demeanor
• Ability to multitask and excel in a dynamic environment
• Dedication to delivering excellence in every interaction
• Strong communication and organizational skills
• Embracing change and welcoming new challenges
• Enjoyment of collaborative teamwork
• Curiosity and a continuous learning mindset
• You must be flexible in scheduling to support customers across North America
• Familiarity with Gladly and SaaS productivity tools is a plus

Benefits

• Flexible Paid Time Off program
• Fullscript’s RRSP match program
• Stock Options
• Customizable benefits package (medical, dental, vision) with HSA
• Discount on Fullscript catalog of products for family & friends

Company Overview