[Remote] Call Center Associate I
Note: The job is a remote job and is open to candidates in USA. Brightstar Lottery is a global leader in lottery innovation, delivering secure technology and comprehensive solutions for their customers. They are seeking a Call Center Associate to provide assistance and basic troubleshooting support for their equipment and systems.
Responsibilities
- Provide assistance and basic troubleshooting support for Brightstar Lottery equipment and systems
- Must reside within the state of Rhode Island
- Remote employees must have a high-speed internet connection with a hard-wired setup and a quiet, secure workspace
- The Call Center operates on two shifts (1st and 2nd) with paid shift differentials for qualifying hours
- Weekend availability (Saturday and/or Sunday) is required
Skills
- High School diploma or equivalent
- 1 year of customer service experience within a call center or comparable industry
- Ability to operate a computer and navigate through functions
- Basic data entry skills
- Solid oral and written communication skills
- Strong customer service skills
- 24 hours per day x 365 days per year call center availability
- Weekend availability (Saturday and/or Sunday) required
- All shifts available - 1st, 2nd and 3rd - shift differential offered for 2nd and 3rd shift
Benefits
- 401(k) Savings Plan with Company contributions
- Health, dental, and vision insurance
- Life, accident, and disability insurance
- Tuition reimbursement
- Paid time off
- Wellness programs
- Identity theft insurance
Company Overview