Customer Service Monitoring Representative
ADT is the #1 smart home security provider in the U.S., dedicated to helping save lives through innovative technology and services. The Customer Service Monitoring Representative is responsible for monitoring alarms and dispatching authorities to ensure the safety of residential and small business customers.
Responsibilities
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
- Paying attention to detail while documenting alarm handling procedures within the alarm screens
- Completing alarm processing in accordance with departmental procedures
- Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs
- Receiving inbound calls related to alarm call back inquiries
Skills
- High school diploma or equivalent required
- Minimum of six (6) months of customer service experience required
- Ability to be licensed in multiple states
- Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Benefits
- Paid time off
- Pet insurance
- 401k + matching
- Comprehensive medical benefits
- Tuition reimbursement for academic pursuits
- Adoption assistance
- Volunteer opportunities
- Childcare and eldercare resources
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- 6 paid holidays
Company Overview