Deployment Project Manager

Arctic Wolf is a cybersecurity company that focuses on delivering innovative solutions to protect organizations worldwide. They are seeking a Deployment Project Manager to work closely with customers and partners, ensuring the successful implementation of Arctic Wolf services while driving process improvements and enhancing customer experience.

Responsibilities

• Create and maintain project plans, track customer requirements and translate customer/partner requests into project deliverables
• Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service
• Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments
• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
• Facilitate and/or conduct meetings with clients to ensure project milestones are being hit
• Ensure quality standards and metrics are being consistently applied in the implementation of projects
• Weekly status updates for implementation Projects in progress
• Perform other projects and responsibilities, as assigned

Skills

• Associates degree, or combination of education and relevant experience
• 1 to 3 years of Project Management experience
• At least 6 months of Project Management experience, in Project Manager 1 Role
• Ability to contribute to process improvements and to manage projects in a technology-based service organization desired
• Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools
• Fanatical devotion to customer service, business quality, and data security
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment
• Excellent organizational skills and written/oral communication skills
• Must have the ability to be flexible and work in a rapidly changing environment
• Previous customer facing experience
• Some travel may be required
• PMI or CAPM Certification

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Company Overview