Client Aviation Manager

Main ResponsibilitiesAct as the primary liaison for assigned clients, ensuring high levels of satisfaction and responsivenessMaintain regular communication with clients to anticipate needs and provide timely resolutions of service requests, billing inquiries, suggestions and complaintsResolves customer and vendor inquiries or complaints fairly and effectively, coordinating with internal teams as neededCollaborate with cross-functional teams on contracts, billing, operational and compliance matters to ensure delivery of operational and customer efficiencyProvide product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationshipsRecommend and implements programs to support customer needs, providing materials and guidance as neededCreate and maintain aircraft and client onboarding (and termination) project activities, connecting client requirements and Jet Aviation protocolsSupport onboarding of new clients, including documentation, orientation and initial service setupCoordinate with clients and recruitment teams to arrange crew interviews, provide market insights on market best practices on crew handling, and address additional crew requirements in line with client expectations and operational needs. Manage and reconcile all assigned aircraft crew expenses (lead pilot only)Administer internal e-platforms, SharePoint sites, and proprietary platform processes relating to assigned accounts, ensuring client data is accurate and maintainedCreate and support aircraft sell sheets and marketing efforts, if applicableCreate client data reports, budgets, and dashboards in conjunction with team membersSupport collection and risk mitigation efforts with client service team membersEnsure amendments to client agreements (i.e., leases, certificates of insurance, etc.) are coordinated and documented according to internal processes and client requirementsRepresent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics networkMinimum RequirementsBachelor’s degree (B.S. or B.A.) in Business, Aviation Management, Hospitality or related field Strong knowledge of business aviation, charter services, and/or customer relations in luxury or hospitality experienceMore than 5 years of experience in client services, account management and/or aviation operationsDispatch or Maintenance experience with a strong financial understanding is highly preferredExtensive knowledge of Microsoft Office Suite productsMust be available to travel for company meetings, industry events and client visitsThis position may be required to work flexible schedules such as weekends, nights and holidays Client Aviation Manager may need to respond/travel on rare occasions with minimal noticeAttends meetings and training programs, as requiredProficient and knowledgeable in all client representatives’ duties and responsibilitiesExcellent communication skills, organizational and problem-solving skillsCommon courtesy and customer orientationAbility to work flexible schedules, multitask and work under time pressureDesired CharacteristicsCustomer service and safety focusedExcellent communications, customer service and people skillsResults driven – able to execute with high personal accountabilityStrong initiative and self-directionStrong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)