[Remote] Support Specialist
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the real estate technology space, providing web-based applications designed to support industry professionals. The Support Specialist role involves being the first point of contact for users, ensuring prompt and professional support while gathering user feedback to inform product development.
Responsibilities
- Resolve issues related to logins, data, platform performance, and tool malfunctions
- Manage help requests via email, phone, and chat through to resolution
- Guide users on platform features and maintain expert-level product knowledge
- Research and document complex technical issues for escalation to specialized teams
- Maintain high work standards to support a strong team environment
- Share customer feedback internally to suggest product and process improvements
Skills
- 1-2 years of experience in a customer-facing role
- Excellent written and verbal communication skills
- Tech-savvy, analytical, and process-oriented mindset
- Understanding of the real estate industry
- Strong customer empathy and ability to multitask in a fast-paced environment
- Commitment to continuous learning and personal development
- Must be able to work EST hours
- Experience as a real estate professional
- Background in a fast-paced tech startup environment
- Familiarity with Zendesk
- Comfort with remote work
Company Overview