Customer Support and Admin

We are looking for a highly organized and detail-oriented Customer Support & Administration Specialist to support our Disputes & Services and Collections teams. The successful candidate will play a critical role in managing customer communications, triaging requests, and ensuring timely, accurate handling of operational tasks. This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced fintech environment.

Key Responsibilities

Inbox & Request Management

• Review and manage incoming emails across Service & Hardship, Legal, and Collections inboxes.
• Assess urgency, assign requests to the correct deal or ticket, and allocate to the appropriate team member.
• Ensure all requests are triaged accurately and handled within expected timeframes.

Customer Support & Communication

• Respond to simple customer service requests, including:
  • Statement requests
  • Account closure letters
  • Loan document requests
• Send standard acknowledgement and follow-up emails on behalf of the Disputes & Services team.
• Maintain clear, concise, and customer-friendly written communication at all times.

Operational & Administrative Support

• Review caveat and PPSR removal notifications and assign them to the appropriate internal teams.
• Assist the Collections team with Proof of Debt requests and liquidation notices.
• Process customer payment requests received via email or SMS.

Workflow Coordination & Process Support

• Ensure smooth coordination between the Disputes, Services, and Collections teams.
• Maintain accurate tracking and organization of requests and tickets.
• Support ongoing improvements in operational workflows as the role evolves.

Qualifications

Required

• Experience in customer support or administration (financial services preferred).
• Strong written communication skills with the ability to draft clear, professional emails.
• High attention to detail and ability to manage multiple requests simultaneously.
• Strong prioritization and decision-making skills when triaging and escalating tasks.
• Excellent organizational skills and reliable follow-through.

Preferred

• Experience in fintech, lending, or financial services environments.
• Familiarity with collections, disputes handling, or legal/financial documentation.
• Experience working with shared inboxes, ticketing systems, or CRM tools.

What You'll Love

• AU dayshift schedule (Philippines-friendly working hours)
• Competitive salary package
• HMO + paid time off
• Supportive leadership that values your voice and expertise
• Clear growth opportunities and skill development
• A people-first culture built on trust, collaboration, and creativity
• Fun engagement activities and a positive team environment