[Remote] Client Services Specialist

Note: The job is a remote job and is open to candidates in USA. Planet Depos is a company focused on client services, and they are seeking a Client Services Specialist to ensure smooth operations and maintain excellent client interactions. The role involves managing client communications, resolving issues, and ensuring timely delivery of services while providing exceptional customer service.

Responsibilities

• Field all post-job client and reporter-related phone calls and emails, ensuring prompt and professional responses
• Monitor the production table and rush board, prioritizing jobs according to due dates to ensure timely delivery
• Investigate client issues and billing-related disputes, addressing concerns and working to achieve positive resolutions
• Provide clients and the production department with estimated transcript/job costs, ensuring transparency and clear communication
• Review and track final transcript files received from reporters, ensuring accuracy and timely delivery
• Enter comprehensive job updates and notes in Reporter Base, ensuring all changes or progress are well-documented and easily accessible
• Maintain accurate case, firm, and contact notes in Reporter Base, ensuring the latest information is always available for reference
• Assist in the translation process by responding to inquiries, assigning resources, and ensuring smooth production flow
• Perform other duties as assigned to support the team and maintain seamless client service operations

Skills

• Bachelor's degree or equivalent experience in an office or customer service environment preferred
• Exceptional written and verbal communication skills, with the ability to effectively interact with clients and team members
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with CRM systems or other customer service software is a plus
• Comfortable with basic mathematics and data analysis tasks
• High attention to detail with the ability to maintain accuracy in a fast-paced environment
• Strong problem-solving abilities and a methodical approach to handling complex customer inquiries or issues
• Proven experience delivering exceptional customer service, with a strong focus on client satisfaction and retention
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Collaborative mindset with the ability to work well in a team environment while also taking initiative

Benefits

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

Company Overview