Retirement Support Specialist
ProService Hawaii is the largest local HR partner in Hawaii, delivering comprehensive HR solutions. The Retirement Support Specialist will support 401(k) plan administration by processing transactions, responding to client inquiries, and ensuring compliance standards are met.
Responsibilities
- Process 401(k) transactions including deferral changes, contributions, distributions, and loans with high accuracy
- Respond to client and employee inquiries and resolve cases within SLA
- Maintain complete, timely case documentation, and ensure data integrity
- Audit reports, review billing, and identify discrepancies to support compliance
- Assist with 401(k) nondiscrimination (NDT) testing and retirement-related projects
- Manage inbound calls while maintaining strong service levels
Skills
- Prior experience in a fast-paced, customer-facing or administrative support role
- Proven ability to maintain accuracy under pressure and manage shifting deadlines
- Proficiency with Excel, Word, Google Applications, and the ability to learn new systems quickly
- Strong organizational skills with the ability to track, follow up, and deliver on multiple tasks
- Clear communicator with a team-first mindset and strong follow-through
Benefits
- Full benefits
- Resources to support your well-being
Company Overview