Bilingual Payment Operations Center Analyst - Level 1
Payments Canada is at the forefront of the Canadian payment ecosystem, aiming to make payments easier, smarter, and safer for all Canadians. The Bilingual Payment Operations Center Analyst - Level 1 is responsible for providing critical, first-line support for Canada's payment systems, involving system monitoring, incident mediation, and advisory services to financial member clients.
Responsibilities
- Actively monitor critical payment systems
- Respond to issues in a professional and efficient manner and initiating the Incident Response process properly
- Maintain a high level of customer service / professionalism throughout all activities and representing Payments Canada to external stakeholders
- Maintain a high degree of knowledge on Payments Canada functions through scheduled and self-led training
- In a professional manner respond to Member requests through preferred channels within agreed SLA timelines
- Actively communicating with Payments Canada staff and stakeholders to reach an optimal solution to issues
Skills
- Secondary school diploma or equivalent
- Bilingual in both English and French
- Must be able to work rotational shifts and participate in the on-call support rotation and periodic overtime after six (6) months of employment
- Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada
- ITIL Foundation certification in IT Service Management
- Knowledge of payment infrastructure
- Experience in operations support and/or Service Desk environment is considered an asset
Benefits
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up (if eligible)
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by our Executive Leadership Team.
Company Overview