Wire Specialist (Hybrid) - Espanola or Santa Fe, NM
Del Norte Credit Union is a community-focused financial institution dedicated to improving lives. The Wire Specialist is responsible for accurately processing, monitoring, and reconciling wire transfers while ensuring compliance with regulatory requirements and delivering exceptional service to members.
Responsibilities
- Balance wire settlement accounts and resolve discrepancies promptly to maintain accurate financial records
- Responsible for the daily processing of ACH Origination, including balancing ACH files; entering new ACH originations; processing changes and updates; and reviewing, verifying, and ensuring all required documentation is properly completed, signed, received, and archived in compliance with regulatory requirements
- Ensure all wire transactions adhere to federal regulations, OFAC requirements, and credit union policies
- Process domestic and international wire transfers accurately and on time while verifying member identity, account information, and authorization to meet security and fraud-prevention requirements
- Assist members and internal staff with wire-related inquiries, status updates, and issue resolution while delivering excellent service. Work closely with accounting, operations, fraud, and branch teams to support smooth transaction processing and problem resolution
- Participate in testing, updating, and enhancing wire systems, procedures, and workflows to improve efficiency and accuracy
- Cross-train across Deposit Operations functions, RDC, share draft processing, chargebacks, to ensure operational coverage, accuracy, and workflow continuity
- Process Member Research requests
- Perform other related duties as assigned to support departmental and organizational goals
Skills
- One year to three years of similar or related experience
- A high school education or GED
- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation
- Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
- Analytical (Developing)
- Microsoft Office Suite (Intermediate)
- Compliance Regulations (Developing)
- Accounting (Introductory)
- Adaptability (Developing)
- This position is primarily sedentary and requires the ability to remain seated or standing for extended periods while operating a computer and other office equipment
- Manual dexterity is needed for typing, using a mouse, and handling documents
- The role may involve occasional reaching, bending, or manipulating objects, as well as light lifting of up to 15 pounds
- Visual and auditory acuity are required for reading documents, creating content, and communicating effectively
Benefits
- Medical, Dental and Vision insurance. Available the first of the month following date of hire.
- 401(k) - Traditional or Roth
- Spanish Speaking Incentive
- Paid Time Off
- Eleven paid holidays/year
- Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
- Wellness Reimbursement Plan
- Educational Reimbursement Program and Development Programs.
Company Overview