Customer Relationship Advocate Career Development Experience- Greenwood Village, CO

Fidelity Investments is seeking Customer Relationship Advocates to join their team, focusing on early career growth with personalized support and training. The role involves providing outstanding customer service while assisting clients with various needs, including trade requests and money movement.

Responsibilities

• Join our team of Customer Relationship Advocates (CRA)
• Provide outstanding customer service while answering inbound phone calls and supporting Fidelity’s valued clients
• Develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
• Prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity
• Handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network
• Explore new career paths through job shadowing and our career center

Skills

• Aptitude and dedication to complete the FINRA SIE®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program
• Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making
• A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient
• Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions
• A desire for growth and a mindset that generates long term success through adaptability and personal accountability
• Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution
• Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously

Benefits

• Comprehensive health care coverage and emotional well-being support
• Market-leading retirement
• Generous paid time off and parental leave
• Charitable giving employee match program
• Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

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