[Remote] Client Care Specialist
Note: The job is a remote job and is open to candidates in USA. CasesDaily is an AI-powered case acquisition platform built for personal injury law firms. As an Intake Specialist, you will be the first voice potential personal injury claimants hear, handling high-volume inbound leads and qualifying cases while maintaining compliance standards.
Responsibilities
- Calling and qualifying inbound motor vehicle accident and personal injury leads
- Following a proven intake script — but being sharp enough to know when to adapt
- Chasing down leads who don't pick up — calls, texts, follow-ups until they convert or drop
- Accurately logging everything in GoHighLevel CRM
- Screening for case viability — accident details, injury severity, treatment status, statute of limitations, existing representation
- Filtering out unqualified leads before they reach our law firm clients — you are the quality control layer
- Maintaining strict compliance standards on every interaction — TCPA, SB37, documented consent
- Working PST hours, 40+ hrs/week
Skills
- Law firm or legal intake experience strongly preferred — if you've qualified PI leads before, you're already ahead
- Excellent spoken English — you're the first voice our leads hear
- Strong communication skills — you can build rapport quickly and ask the right questions
- Comfortable handling rejection and keeping the energy up dial after dial
- Self-motivated — you don't need to be told to follow up, you just do it
- Detail-oriented — sloppy data entry or missed qualifying criteria isn't an option
- Reliable internet and quiet workspace for calls
- CRM experience (GoHighLevel, Salesforce, HubSpot) is a bonus
- Calling and qualifying inbound motor vehicle accident and personal injury leads
- Following a proven intake script — but being sharp enough to know when to adapt
- Chasing down leads who don't pick up — calls, texts, follow-ups until they convert or drop
- Accurately logging everything in GoHighLevel CRM
- Screening for case viability — accident details, injury severity, treatment status, statute of limitations, existing representation
- Filtering out unqualified leads before they reach our law firm clients — you are the quality control layer
- Maintaining strict compliance standards on every interaction — TCPA, SB37, documented consent
- Working PST hours, 40+ hrs/week
- Spanish speakers are a huge plus
Benefits
- Full training on our intake process, scripts, and CRM
- You're joining an existing team — not figuring it out alone
- Direct support from leadership — we're hands-on and invested in your success
- Resources and tools to help you convert, not just a phone number and good luck
- Ground-floor opportunity at a company scaling rapidly — more roles opening soon and high performers get first access
- Real career growth — this isn't a dead-end role, it's a launchpad
Company Overview