Client Services Support Coordinator
Epic Staffing Group (Epic), a portfolio company of The Pritzker Organization, is a fast-growing company that provides staffing solutions to the high-demand and rapidly expanding industries of Life Sciences and Healthcare (we are #404 on the Inc. 5000 list of Fastest-Growing Private Companies in America). Epic provides best-in-class staffing solutions across a variety of end markets through its deep sector expertise across life sciences and healthcare. Our Award-winning ‘client first’ culture and operational excellence drive industry-leading customer and candidate retention. We are already one of the largest staffing companies in our industry, and our rapid growth and ongoing expansion are creating opportunities at many levels. You can learn more about Epic Staffing Group below.
About the Position:
Epic Travel is looking for a(an) Client Services Support Coordinator who will be responsible for providing administrative and operational support for the client solutions department of a Strategic Business Unit (SBU). This position follows a night shift schedule and operates under a remote work setup, with some days required on-site.
About the Us:
We are a nationwide healthcare staffing partner dedicated to supporting hospitals and healthcare systems with highly skilled travel nurses, therapists, and allied professionals. Our strength lies in combining the scale and resources of a large organization with the personalized, relationship-driven approach of a specialized firm. As part of our corporate team, you’ll help deliver exceptional service throughout every step of the staffing process, ensuring clinicians feel valued and supported while helping facilities respond to rapidly changing workforce demands. We take pride in being adaptable, collaborative, and guided by our mission to improve patient care through the people who deliver it. When you join us, your work enables healthcare providers to do what they do best – care for patients.
What You'll Do:
Assist with posting jobs, updating records, and maintaining accurate candidate and client information in internal systems.
Help screen incoming applications for completeness and route candidates to the appropriate team member.
Assist with coordinating interviews by scheduling calls, confirming availability, and preparing basic details for the Client Solutions team.
Support candidate communication by sending templated messages, gathering required documents, and assisting with follow-up.
Help collect client requirements, job details, and supporting information for candidate submissions.
Maintain organized files, documents, and tracking logs for candidate pipelines, submissions, and client activity.
Assist with reference requests, credential collection, and other verification tasks as assigned.
Support preparation of simple reports, lists, and trackers for the team.
Monitor shared inboxes and route inquiries to the appropriate team member.
Assist with special projects, data entry, and administrative tasks as needed.
Participate in cross-training initiatives and support other team functions as needed
What You Bring:
Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job’s impact to the organization.
Work with electronic hardware and software applications specific to the role.
Work independently, see business needs and proactively accomplish them for the betterment of their team and the organization.
Obtain facts and data pertaining to an issue or question.
Make quality decisions and meet timeliness of those decisions.
Analyze work, set goals, develop plans of action, utilize time.
Your Shift: Night Shift Your Work Setup: Remote (with some days onsite)
Client Services Support Coordinator Full Job Description
What's in store for you at Epic?
Competitive salary package, including performance bonuses.
HMO (medical and dental) & Life Insurance coverage.
Paid vacation and sick leave credits.
Additional Covid-19 vaccine and birthday leave credits.
Extra allowances will be given for WFH set-up such as internet subsidy and transportation allowance for WFO set-up.
Medicine & Optical reimbursements.
Career development and advancement opportunities.