Electrical Field Service Engineer

Job description

Job requirements

• NVQ Level 3 Electrical Qualification.
• Minimum 2 years’ experience in a field-based engineering role (commissioning, maintenance, or repair of electrical systems/equipment).
• Demonstrated ability to work independently on client sites and resolve technical issues without direct supervision.
• Experience working under SLA-driven environments.
• Familiarity with basic test and measurement equipment such as multimeters and voltage testers.
• Excellent problem-solving skills with the ability to diagnose and repair complex technical issues.
• Strong communication and interpersonal skills for effective customer interaction.
• Ability to manage time effectively while travelling between client sites.
• Valid UK driving licence with 6 penalty points or less.

• BS7671:2018 (18th Edition Wiring Regulations).
• City & Guilds 2391/2394 Testing and Inspection.
• Previous experience in the EV charging, renewable energy, or power electronics sectors.
• EV charging station certification or manufacturer-specific training.
• Hands-on experience with commissioning, maintaining, and repairing Rapid DC, Ultra and HPC EV chargers.
• Proficient in reading and interpreting electrical schematics and technical manuals.
• Understanding of analogue & digital electronics and components.
• Awareness of electrical hazards and on-site H&S requirements.

Job responsibilities

• Work collaboratively with the Service Coordination and Operations teams to ensure accurate job completion data and timely follow-up on service reports.
• Commission and configure AC and Rapid DC chargers at client sites.
• Conduct initial set up and testing to ensure correct operation and compliance with industry standards.
• Collaborate with the project management and installation teams to ensure seamless integration of charging stations with client infrastructure.
• Maintain company assets, tools, and test equipment in good working order and report any defects immediately.
• Perform routine and preventive maintenance on EV charging stations to ensure optimal performance and uptime.
• Diagnose and troubleshoot technical issues, including electrical, mechanical and software-related problems.
• Conduct diagnostic tests, firmware updates and calibration of EV chargers as necessary.
• Replace faulty components and occasionally entire AC chargers. Ensure that all repairs are completed in accordance with manufacture guidelines.
• Provide on-site technical support and training to clients on the use and operation of EV chargers.
• Respond to service requests promptly and maintain effective communication with clients to ensure customer satisfaction.
• Document all service activities, including repairs, maintenance and customer interactions in the service management system.
• Adhere to all safety regulations and company policies while working in the field.
• Ensure compliance with local electrical codes and standards during commissioning and maintenance activities.
• Participate in regular safety training and certifications as required.

Job benefits

• Structured career progression framework
• Company van + fuel card
• Overtime
• 30 days annual leave (inclusive of company shutdown days)
• Travel subsistence provided
• Company performance bonus
• BUPA Healthcare (after 6 months)
• Salary Sacrifice Pension Scheme (8% total)
• Salary Sacrifice EV Car Scheme & Charger Installation
• Salary Sacrifice Holiday Purchase Scheme (up to 5 days)
• Additional benefits platform for you to select a wide range of discounted benefits and services
• Long Service Awards