Visa Consultant

Working hours: 14h – 22h Serbian time (aligned with 8:00 AM – 4:00 PM EST), Monday to Friday

Work location type: Remote, with occasional visits to the Belgrade office (about once a month).

Position Overview

CIBT Visa Consultant coordinates visa, passport, and related services that are initiated through CIBT Consular Services, with the utmost professionalism, expert advice, and responsiveness. Customers may include multinational corporations, government, travel and leisure industry, and individual customers. Offering superior service, our Visa Consultants take ownership of the client relations and serve as dedicated points of contact for visa and passport processes, ensuring travel documents are obtained as easily and as quickly as possible.  

Duties and Responsibilities

• Provide expert email / phone support to assist customers in completing application forms for visas, passports, and related services; handle all other aspects of processing documents for customers, ensuring accurate, efficient, and timely processing.
• Provide current and accurate information regarding visa and passport requirements, processing, and delivery, creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission
• Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely
• Provide customer with real-time updates throughout the process 
• Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded
• Develop expert skills in visa and passport processing, maximizing efficiency and productivity
• Build a dedicated and expanded customer base; educate customers about added – value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
• Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
• Stay abreast of all product / service enhancements, system updates, and changes to requirements
• Assist colleagues and other teams as requested
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
• Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT’s strong ethical culture

Education and Qualifications

• Graduate level degree or equivalent
• Experience in travel, hospitality, or embassy/consulate relations in plus
• Fluency in written and spoken English language
• Exceptional communication and interpersonal skills
• Computer literate with excellent writing and email skills
• Strong client service mentality
• Solution-focused with excellent attention to detail and accuracy 
• Commitment to working with clients in order to deliver the highest level of customer service 
• Strong organizational and time management skills
• Ability to handle high volume while maintaining high level productivity
• Ability to problem solve, analyze information and provide solutions

About Us

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,400 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. 

CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBT-visas, the market leader for business and other travel visa services for corporate and individual clients. CIBT-visas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient and secure manner.