Healthcare Lead Qualification Specialist

This is a remote position.

We are seeking a highly organized and professional Remote Referral Intake & Qualification Specialist to support our Healthcare Referral Liaison in Collier County, Florida.

This role is responsible for:

• Calling hospitals, rehab centers, and nursing facilities

• Identifying discharge planners and social workers

• Introducing our 24/7 care services

• Pre-qualifying potential referrals

• Scheduling appointments for our US-based Liaison

Core Responsibilities:

Outbound Outreach

• Call hospitals and rehab facilities daily

• Identify decision-makers (discharge planners, case managers)

• Introduce our services briefly and professionally

Referral Qualification

Ask structured questions:

• Is the patient discharging within 24–72 hours?

• Does the patient need home care?

• Is care needed 24/7, live-in, or part-time?

• Is the patient private pay or insurance-based?

Appointment Setting

• Schedule in-person visits for the Healthcare Liaison

• Confirm time, location, and contact person

• Send confirmation email (template provided)

CRM Management

• Document every call

• Track referrals

• Update pipeline daily

• Maintain clean data

Daily KPIs (Important)

• 40–60 outbound calls per day

• 5–10 meaningful conversations

• 3–5 scheduled introductions weekly

• 100% CRM documentation

Requirements

Required Skills:

• Clear English speaking (neutral accent preferred)

• Professional phone etiquette

• Healthcare experience preferred but not required

• Comfortable calling US medical facilities

• Organized and detail-oriented

• Able to work US Eastern Time hours

Benefits

Base: $600–$900/month

• $25 per qualified appointment

• $50–$100 per admitted patient