Digital Product Manager

We’re looking for a Digital Product Manager to own and shape BlueCross BlueShield of Tennessee’s Identity & Access Management (IAM) ecosystem, defining the strategy, vision, and execution for how members, brokers, and employers securely access our digital experiences.

In this role, you will lead the end‑to‑end product lifecycle for IAM, from setting the long‑term vision and roadmap to delivering scalable, secure, and user‑centered registration, authentication, and authorization capabilities. You’ll partner closely with Engineering, Security, Legal, and business stakeholders to modernize identity foundations, reduce friction across login and access journeys, and establish strong governance for roles, entitlements, and delegated access.

To be successful in this role, you will build trusted, enterprise‑grade IAM solutions that drive adoption, strengthen security and compliance, and enable seamless digital experiences across BCBST’s ecosystem. This requires balancing customer experience, technical constraints, and organizational priorities. The ideal candidate brings hands‑on IAM expertise, a strong experience‑driven mindset, and the ability to translate complex identity challenges into clear product strategy and measurable business outcomes.

If this sounds like an opportunity where you can make meaningful impact, we encourage you to apply and join us in shaping secure, seamless digital experiences across BCBST.

Note:

• This is a remote role with occasional travel to BCBST corporate offices in Chattanooga, TN.
• Sponsorship is not available for this role.
• We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

Job Responsibilities 

• Leading agile teams in the ongoing management and advancement or digital products, channels, and programs
• Developing innovative, industry-leading solutions that uniquely serve BlueCross and its customers 
• Leading digital initiatives and cross-functional teams by driving strategy, tactics, and delivery timelines
• Identifying, researching and scoping key business opportunities in support of the future-state vision for digital solutions across products, programs, and campaigns
• Building strong partnerships across teams in delivering excellent service 
• Working with key stakeholders throughout the organization to establish priorities, gain buy-in, and align resources appropriately

Job Qualifications 

Education 

• Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment 

Experience 

• 6 years - Experience managing consumer tools/technology, or equivalent experience required. 
• 3 years - Experience in a leadership/management role required 
• 1 year - Project management, account management or similar experience required 

SkillsCertifications 

• Ability to work independently with minimal supervision or function in a team environment sharing  responsibility, roles and accountability. 
• Proficient in Microsoft Office M365 (Outlook, Word, Excel PowerPoint, Teams, etc.) and SharePoint
• Must be a team player, be organized and have the ability to handle multiple projects 
• Excellent oral and written communication skills 
• Strong interpersonal and organizational skills 

Number of Openings Available

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Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.