Client Support Representative

Job Title: Client Support Representative (Fluent in Chinese and English)

Job Summary: We are seeking a bilingual Client Support Representative to join our team. The successful candidate will be responsible for providing excellent technical support and customer service to our clients via tickets and chat messages. The candidate must be fluent in Chinese and English, have prior experience in a tech company, possess basic or intermediate IT knowledge, and be willing to work on a rotational shift.

Salary: $500 - $1,500 per month (Negotiable Depending on skill set and quality of previous work experience)

Responsibilities

• Provide efficient and effective technical support to clients through the ticketing system and chat messages

• Troubleshoot and resolve client issues related to software, hardware, and network connectivity

• Document all client interactions, issues, and resolutions in our system

• Work with other support team members to resolve complex technical issues

• Follow up with clients to ensure that issues have been resolved to their satisfaction

• Ensure that all client inquiries are addressed in a timely and professional manner

• Escalate issues to appropriate departments as needed

• Continuously update technical knowledge and skills through training and development

Qualifications

• Fluent in Chinese and English (written and spoken)

• Prior experience in a tech company or customer service environment

• Basic or intermediate IT knowledge (Windows, Mac, iOS, Android, networking, etc.)

• Excellent communication skills, both written and verbal

• Ability to multitask, prioritize, and manage time effectively

• Strong problem-solving skills and attention to detail

• Willingness to work on a rotational shift, including weekends and holidays