Senior Product Manager
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Own roadmap and delivery for: CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension contracts.
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Define “integration tiers” (basic → advanced → regulated/mission-critical) with clear requirements and supportability rules.
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Partner with Engineering to create standardized patterns for:
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authentication + secrets,
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environment parity,
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schema validation + compatibility versioning,
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reliable execution + rollback.
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Partner with Data Science/QA to define test harnesses and release gates that cover:
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multi-turn conversational flows,
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tool-call success/failure scenarios,
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latency and load behavior,
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safety/guardrail compliance.
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Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope.
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Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
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5–8+ years Product Management experience in B2B SaaS platforms, developer tools, integration products, or workflow automation.
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Strong experience with enterprise integrations: APIs, eventing/webhooks, OAuth/JWT, schemas, error handling, and production operability.
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Demonstrated hands-on product judgment in AI/LLM-enabled systems, including:
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prompt/policy controls and guardrails,
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tool calling patterns and reliability,
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evaluation/quality gating,
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observability and production operations.
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CCaaS/agent desk integration experience; voice/telephony concepts are a plus.
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Experience with regulated enterprise requirements (audit trails, approvals, RBAC patterns, least privilege).
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Familiarity building SDKs or developer platforms (docs, sample apps, versioning, backward compatibility).
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Experience supporting mission-critical latency/availability constraints and incident response readiness.