Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
• Consistently ranked among SIA’s Largest Staffing Firms in America.
• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

The Senior Learning Experience Designer - NE has expertise in WalkMe crafting engaging, intuitive, and effective learning and digital adoption experiences. This role blends instructional design, user experience (UX), and digital enablement to drive performance and support seamless onboarding, training, and workflow efficiency within enterprise systems.

Job Responsibilities

• Design, develop, and implement innovative learning experiences across formats: eLearning, vILT, microlearning, job aids, and performance support tools.

• Lead the design, development, and optimization of digital guidance and in-app experiences using WalkMe, including Smart Walk-Thrus, Tooltips, Launchers, ShoutOuts, and Surveys.

• Create holistic learner experience, including emotional and cognitive engagements.

• Collaborate with subject matter experts and process owners to understand system workflows and identify opportunities for digital enablement through WalkMe.

• Conduct learning and performance needs assessments and translate findings into targeted learning strategies and adoption journeys.

• Crafts end-to-end learning journeys that are engaging, human-centered, and meaningful.

• Apply adult learning principles, design thinking behavioral science, and UX best practices to create human-centered learning experiences for long term retention.

• Partner with IT and platform owners to ensure WalkMe solutions align with system updates, change management efforts, and business goals.

• Manage content deployment via learning platforms (LMS/LXP) and track learner engagement, adoption metrics, and performance outcomes.

• Evaluate and iterate on learning and WalkMe experiences based on feedback, analytics, and business impact.

• Stay current on learning technology trends, digital adoption platforms (DAPs), and design innovations to continuously improve the learner and user experience.

Qualifications:

Education & Years of Experience

• Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience  

Additional Experience

• Experience in instructional design or learning experience design, preferably in a corporate or SaaS environment

• WalkMe certification or advanced training is highly desirable.

• Experience in change management and digital transformation initiatives.

• Familiarity with accessibility standards (e.g., WCAG 2.1) and inclusive design.

• Basic knowledge of HTML/CSS or JavaScript for WalkMe customization is a plus.

• Exposure to other digital adoption platforms (e.g., Pendo, Whatfix) is a bonus.

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.

• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

Final pay rate is dependent on experience, training, education, and location.